911 System Information

The Next Generation 911 System

The Woburn Police Department is the Public Safety Answering Point (PSAP) for the city. Every Officer assigned to duty in the Dispatch Center has been trained in the use of the 9-1-1 system at a state training facility. Every supervisor assigned to duty in the Dispatch Center has also been trained. The officers assigned to dispatch duty also answer calls made to 781-933-1212 as well as radio calls and assist with citizen who come to the station.

Information Provided

The system provides the desk officer with basic information about the call. If the call is placed from a land-line the desk officer will see the following information on their terminal: the address of the caller, the name of person or company on the phone bill, the phone number of the caller, a disability indicator if there is one (see below for more information), and a map with the location of the call showing. If the call is placed from a cell phone, all wireless 9-1-1 calls placed are routed to call takers at regional communications centers or the Massachusetts State Police. Depending on the location and nature of the call, the caller will be transferred to the Woburn Police Dispatch Center for further assistance.  Be sure to provide a detailed location if you are calling 9-1-1 from a cell phone as the location provided to a dispatcher is not a precise location.

Text-to-911

If you cannot speak safely or have a poor voice connection, text-to-911 is available across all dispatch centers in Massachusetts by typing “911” in the recipient field.
For more information, please visit : https://www.mass.gov/info-details/text-to-911

Silent 911 Calls

If you need to call 9-1-1 and you are unable to speak for any reason, once the call is answered:

Press:

• 1 – If you need Police
• 2 – If you need Fire
• 3 – If you need an ambulance

If the 9-1-1 dispatcher asks aquestions, press

• 4 – For Yes
• 5 – For No

Disability Indicator System

The 911 system has a special notification feature that informs a dispatcher that a person who has a disability is at a location.

This feature adds a notation to the call information screen seen by the dispatcher that a person at the calling number has a disability.

To activate this feature, a form must be completed and signed and sent to the Woburn Police Department. The form may be mailed, faxed, or emailed, at your convenience.

To obtain the form, Woburn residents or persons working in Woburn should obtain a Disability Indicator Form. If you live or work in another community, please contact that police department to see how they process these forms.

WOBURN POLICE 9-1-1 CALLS FOR SERVICE